Frequently Asked Questions

I’ve purchased/selected balloons already. Can Cue the Balloons use these to make my decor?

Unfortunately, no; however, I am happy to find a color that closely matches your selection. Cue The Balloons uses only high quality latex balloons of specific brands such as Tuftex, Sempertex, and Kalisan. High quality balloons have consistently better color, pop less often, and also have more shine and less oxidation.

What is the deadline for ordering?

A two-week advance color and design decision is required which allows enough time to order balloons and ensure they arrive on time. Sometimes, I may have a color on hand and can do something with short notice, but in general I cannot take orders closer than two weeks before the decor is needed.

Can I send inspiration pictures?

Absolutely! Inspiration pictures are very helpful and encouraged, both for colors and designs.

What are the payment policies?

After we set a date for set-up and choose a design and colors, but before I order supplies, a payment of 50% of the price is due. The remaining balance is due the day of the event at set-up. Forms of payment accepted include: Venmo, checks, and cash, or credit/debit cards (with a 3% service fee).

Where do you travel?

Travel within Audubon County is free; other areas have an additional travel fee.

How do I install my Grab-and-Go garland?

Several options work for installing these. It really depends on the desired location. One technique is to put command hooks on the wall over a square of green painter’s tape and attach garland to the hooks with long, skinny un-inflated balloons (260’s). 260’s are provided with each Grab-and-Go garland in case you’d like to use that method.

May I keep the balloons after the event?

Most garlands-yes! However, balloons which are attached to free-standing arches, hoops, and balloon columns usually need to be popped and removed as part of the takedown process.

Do you offer helium balloons?

No, not at this time. However, air-filled foil balloons are available and are used as accents in some designs (see the Balloon Menu).

I saw a design or specialty item online that I like, but it’s not on the Balloon Menu. Can you make it?

Probably! Please feel free to ask, and send pictures of what you’d like! I would love to create something unique for your event.